NZ DELIVERY POLICY FOR CONSUMERS (Skin care products)

  • We use NZPost.co.nz. Once your order is sent, you should receive a confirmation email with a tracking number.
  • $10 flat rate NZ Post with tracking for all orders up to $498 – 4-7 business days
  • Complimentary courier with tracking for orders $499 or greater – 1-3 business days

ORDER PROCESSING & SHIPPING GUIDELINES

  • Orders will generally be sent the business day following the order placement. Delivery is subject to stock availability and payment authorisation.
  • Ashley Aesthetics does not guarantee same-day delivery.
  • Orders are sent on business days only and are not processed on weekends or holidays.
  • Courier delivery methods may require a signature upon delivery.
  • Ashley Aesthetics is not responsible for any lost or stolen packages.

CONSUMER RETURN POLICY

We strive to exceed the expectations of our customers with our products and dedicated service. We stand behind our products and are committed to providing customers with the most effective and highest quality professional skin care products on the market. If the product you purchased at Ashley Aesthetics did not meet your expectations, please feel free to contact our team at admin@ashleyaesthetics.co.nz.

IMPORTANT INFORMATION REGARDING RETURNS

  • Prior authorisation is required on all returns.
  • Our team is available Monday through Saturday, 9:30am to 4:30pm. You can contact our team by clicking here or via phone 020 4080 2217.
  • Returned items are subject to inspection. All promotional items, accessories, and any original product packaging must be returned. Returned products may not be altered or damaged.
  • We are not responsible for return packages that may be lost or damaged in transit.
  • Repeated return requests are subject to review. We reserve the right to deny multiple refunds to an individual who has repeatedly returned products.
  • Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request.
  • We do not accept any product returns, exchanges, or refunds after 14 days from the date of purchase.

Last Revised: April 25, 2022